Accessibility Statement
Accessibility Statement
At Smugglers Festival, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Accessibility Standards
Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:
- Perceivable - Information and user interface components must be presentable to users in ways they can perceive
- Operable - User interface components and navigation must be operable
- Understandable - Information and the operation of user interface must be understandable
- Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies
We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Feedback
We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.
- Email: megan@smugglersrecords.com
- Phone: 07500114442
- Live Chat: Available during business hours
Thank you for shopping with Smugglers Festival. We are dedicated to providing an inclusive experience for all!
About Passes
Which ticket type do I need?
- If you want to camp you need a 4-day Festival Ticket
- The "Non-Camping 4 Day Festival Ticket" is the best value if you plan to come every day but not camp over.
- Campervan passes are available at an extra cost of £33 (£35 on the door), passes are required for all live-in vehicles and are only eligible with a ticket that includes camping ie - a “4-day Festival Ticket”. You will not be able to purchase this with a "Non-Camping 4 Day Festival Ticket"
- Day tickets are available and do not include camping, even if you have one for each day.
- We’ve launched a new Sunday Family ticket - two adults plus 2 juniors (5-16 years) for the price of only two adults - so two juniors go free.
What ages are the tickets for?
Children under 5 are free. Children aged 5-16 need junior tickets. 17+ inclusive need adult tickets.
Can I get a refund on my ticket?
No refunds (except if the event is cancelled).
How will I know if I have a ticket or not?
You will receive a receipt and e-tickets via email.
Will tickets be available on the gate?
Day tickets will possibly be available on the gate but as they often sell out in advance, we advise you to book beforehand to be sure not to miss out.
Do I need to exchange my ticket for a wristband?
Yes you do. When you arrive you will need to present your ticket to the gate staff along with some ID, and we will provide your wristband allowing you access to the festival.
I’m under 18, can I buy a ticket?
Yes, all ages are welcome, if you are under 18 you must be accompanied by an adult. You won’t be able to buy any alcohol or drink onsite but you can have as much new music as you like. If you didn’t get your ticket at the same time as the adult you are coming with, get in touch with us to be able to buy your ticket separately.
Do children under 5 need tickets?
Under 5's are free and do not need a ticket.
Opening Times
Open
- Box office, camping, main festival site, main bar, food traders & all parking opens Thursday at 12pm*
- Accessibility meet & greet, drop off/pick up point available Thursday - Sunday 12pm - 8pm and Monday morning pick up point available between 9am-12pm
- Live music starts 6pm Thursday, 12pm on Friday, Saturday & Sunday
Close
- Live music curfew is Thursday at Midnight, Friday/Saturday at 1am & Sunday at Midnight.
- Camping & Parking closes Monday at 12pm
Health & Safety
Can I bring my dog?
Sorry, no dogs allowed. The land already has a resident dog who enjoys the space to himself.
We also cannot allow dogs on our offsite camping field as this is a livestock field. Please do not bring your dog if you are in a live-in vehicle. Anyone found where the dog during the festival will be asked to remove them from the site and make alternative arrangements for their dog.
Can I BBQ?
Sorry, no fires or BBQs are permitted in the campsites.
What COVID-19 health and safety measures will there be this year?
Hand washing stations will be available throughout the festival site and the car park.
We also ask that people be aware of how close others want to be. Being outside, this is a perfect opportunity for everyone to relax and enjoy being social! Some people may still not feel comfortable hugging or sharing like they usually would, so please keep this in mind, and if in doubt, ask.
On-site Facilities
Is there free water on site?
Yes, there are four water points throughout the festival as well as in the campervan /carpark field.
Where can I find lost property
Lost property will be taken to the Box office, which will be marked on the festival map.
And who can I contact after the festival for lost property?
hello@smugglersrecords.com
Can I get cash out at the festival?
Sadly no, so make sure you bring enough to keep you going for the event. We do accept card payments as do our food stalls and some craft stalls.
Is there any lock-up service for valuables?
No. We don’t have this facility, so please don’t tempt fate by leaving valuables on show.