Accessibility at Smugglers

At Smugglers we want to make sure nobody is excluded from the festival.

Please take a look at our new Accessibility Information Pack where you'll find info about:

  • The Accessibility Team
  • Free tickets for personal assistants (carers)
  • The terrain
  • Getting to the site
  • Accessible Drop-off/Pick-up service
  • Shuttle Service
  • Meet and Greet Service
  • Different camping areas
  • Food, water, toilets and shower facilities
  • The noise and running times of the different stages and areas
  • First Aid & Welfare Team and medication fridge
  • Site maps designed with accessibility in mind

Once you have had a look at the pack, please use our Accessibility Form to book services. 

The deadline for booking accessibility services will be the 14th August. However, we may be able to accommodate meet & greet and access to the drop-off point after this date - please contact us at accessibility@smugglersrecords.com to see if we can accommodate this.

Accessibility Info Pack

We've put together all the information about how we are working to make Smugglers accessible to all. Download our new information pack to see all the ways we can help make it possible to come and enjoy smugglers festival.

Download Accessibility Info Pack

Accessibility Booking Form

Once you’ve had a look through the accessibility info pack and know what services you require, please use this form to book them (inc PA tickets). If you have challenges with filling out the form, please let us know and we can arrange an alternative method such as a phone call.

Accessibility Service Booking Form

Accessibility FAQ’s

Can I get a personal assistant ticket?

Yes, We offer a free +1 Personal Assistant ticket for those who need it, evidenced by one of the following: 


  • Copy of DLA or PIP letter with evidence of need
  • Copy of Attendance Allowance letter with evidence of need
  • Valid Access Card showing you require a +1 to accompany you
  • A letter from your Doctor dated within the last 6 months

Please use fill in our accessibility form here, to let us know your access needs (inc a PA ticket) and to upload supporting evidence.

Is there a walk between the festival site and the carpark?

Yes, our Car Park is 500m from the main festival site, with the access being along a footpath through ploughed fields, which is not suitable for wheelchair users or those with mobility needs. There are some floodlights placed along the footpath but they do not cover every part of the path. It is advised to bring a torch for night-time. Please check out our accessibility pack for options to make this easier if you have mobility needs.

Is there a walk between the festival site and the campsite?

We have four camping options; an off-site campsite (700m from the box office), camping in the Hawthorn Woods, family camping and accessible camping (in the same field). If you have mobility needs we recommend camping in the Hawthorn Woods, or booking a spot in accessible camping. If you are a family with young children you are welcome to camp in family camping. Both family camping and the Hawthorn Woods are first come, first served. Our Access pack contains lots more specific information about these camping options. 

Do you have accessible camping and how do I book?

Yes, we have a limited number of space for tents and vans in our accessible campsite, which is onsite. Please check out our accessibility pack for more info and use the accessibility services booking form to book a spot. If you would like to book in with a live-in-vehicle you will still need to book a ‘LIV pass’ ticket from our website. Booking is essential to reserve a space in accessible camping.

Can I drop my stuff off onsite/at the accessible camping?

If you are unable to carry your camping equipment from the car park to the festival site because of an access need, you can book to drop it off at the accessible campsite (if you chose to camp in the Hawthorn Woods, you will still have an approx 200m walk to your campsite). This is by pre-booking only, using our accessibility form, and you will not be able to drop off if you haven’t booked this in with us, please arrive promptly at the time you have booked in for, as we have to manage traffic at this gate.

Our accessibility pack is bursting with loads more useful information and detail about the festival, so if your question isn’t answered here, please do check in there!

Speak to our Accessibility Team

Please use the booking form to book accessibility services such as drop off, pick up and accessible camping. Check our accessibility info pack for all the info you need to book our services.

Still have questions? Or need to chat through specifics? Reach us at:
accessibility@smugglersrecords.com